{"id":2969,"date":"2018-01-16T11:06:44","date_gmt":"2018-01-16T10:06:44","guid":{"rendered":"https:\/\/www.starsystem.biz\/?p=2969"},"modified":"2025-08-01T09:21:21","modified_gmt":"2025-08-01T07:21:21","slug":"sigla-credit","status":"publish","type":"post","link":"https:\/\/www.starsystem.biz\/en\/portfolio-en\/voip-ucc-en\/sigla-credit\/","title":{"rendered":"Sigla Credit"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Immagine\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We have been working with Sigla Credit since 2017<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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background<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sigla Credit<\/strong><\/em>, a company specialized in credit management<\/strong><\/em>, aims to enhance its operations through advanced technological solutions. With a focus on call center efficiency and system integration<\/strong><\/em>, the company has embarked on a path of digitalization to improve communication management and customer interaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\timprove the management of your switchboard<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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the goal of the project<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Provide Sigla Srl with a communication system fully integrated with the company’s CRM, automating customer identification, call management, and the operational interface through Wildix PBX<\/strong><\/em>, Predictive Dialer<\/strong><\/em>, and features such as ClickToCall<\/strong><\/em>, to increase the call center\u2019s efficiency, responsiveness, and operational traceability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"illustrazione\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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integration for sigla on sugarcrm platform<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tFor the customer Sigla Srl <\/strong> we have developed several integrations that involved the team of Starsystem, Wildix and OpenSymbol, the CRM company that develops on the platform SUGARCRM<\/strong> the management of Sigla.\n\nThese are the integrations:\n
  1. \n PBX switchboard look up directly on SUGAR master data for the visualization on Wildix phone displays of the customer name if present.<\/li>
  2. \n Predictive Dialer:<\/strong> a Wildix system for automated calls generated by a list of imported customers that, when answered, will be redistributed directly to the customer’s Call Center.<\/li>
  3. \n Integration between Predictive Dialer, Wildix PBX and SUGAR for the exchange of information (customer data, open tickets, to open, lead, etc.) to automate:\n
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    • opening of popups of master data, ticket or lead SUGAR customer in accordance with the phone number called;<\/li>\n \t
    • log of the status of calls (answered, busy, non-existent, etc.) made through Predictive Dialer directly on SUGARCRM lists for optimized management of calls;<\/li>\n<\/ul><\/li>
    • \nAn integration for mouse click calls called ClickToCall<\/strong>, Integrated directly into the pages of SUGAR and able to recognize all phone numbers automatically and call the selected number, all via the web with a simple mouse click<\/strong>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Are you looking for a simple and effective switchboard?<\/h3>\n

      Contact us to request a free demo and discover all the available integrations<\/p>\n <\/div>\n \n

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