{"id":5866,"date":"2021-03-24T17:37:35","date_gmt":"2021-03-24T16:37:35","guid":{"rendered":"https:\/\/www.starsystem.biz\/?p=5866"},"modified":"2025-07-29T15:32:38","modified_gmt":"2025-07-29T13:32:38","slug":"custom-wallboard-for-isa-adv-denmark","status":"publish","type":"post","link":"https:\/\/www.starsystem.biz\/en\/portfolio-en\/voip-ucc-en\/custom-wallboard-for-isa-adv-denmark\/","title":{"rendered":"Custom Wallboard for ISA Adv Denmark"},"content":{"rendered":"\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"VIncentz$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We’ve been working with Vincentz and ISA Adv since 2020<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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background<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ISA Advertising Danmark A\/S is a Danish company specialized in advertising services<\/strong>, handling a high volume of daily phone communications<\/strong> with clients and partners. To better support its call center<\/strong>, ISA expressed the need for an advanced<\/strong>, flexible<\/strong>, and integrated<\/strong> solution capable of improving the quality of interactions<\/strong> and operational efficiency<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tImprove the management of your switchboard<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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the goal of the project<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ISA Advertising<\/strong> needed to optimize the monitoring and management of its call center,<\/strong> characterized by complex and highly personalized flows. The goal was to implement a tailor-made solution<\/strong> that, thanks to the integration between Wildix and cloud systems, would allow complete supervision of calls and greater responsiveness in the organization of communications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"illustrazione$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"immagine$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"immagine$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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An integration for complete Call Center monitoring and optimization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Wallboard that we have created allows you to view the performance of your operators in real time. A precise control and an easy use of all call information allow you to evaluate the progress and performance of the Call Center, operator by operator, so you can act promptly where needed.<\/p>
The interface is clear and easy to use, in Danish, English and Italian; the information is easily identifiable and are:<\/p>
Dynamic operator statistics in real time<\/strong><\/p>
Number of calls in conversation<\/li>
Total time in conversation<\/li>
Time of first and last conversation<\/li><\/ul>
Call group data<\/strong><\/p>
Total number of calls<\/li>
Number of available operators<\/li>
Number of operators in conversation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tdiscover integration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Are you looking for a simple and effective switchboard?<\/h3>\n
Contact us to request a free demo and discover all the available integrations<\/p>\n <\/div>\n \n
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<\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-947\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-947\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> <span>I authorize the processing of my personal data pursuant to EU Regulation 2016\/679 for the sending of commercial information or advertising material about StarSystem IT products and\/or services. <a href=\"\/privacy\/\">For more information<\/a><\/span><\/label>\n\t<\/p>\n<\/div>\n<p>This site is protected by reCAPTCHA and by Google\u2019s <a href=\"https:\/\/policies.google.com\/privacy\" rel=\"nofollow\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\" rel=\"nofollow\">Terms of Service<\/a>.\n<\/p>\n<div class=\"button form-button\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Invia\" \/>Send request\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n <div class=\"contact-buttons\">\n <a href=\"tel:+39 0461 185 10 40\" class=\"contact-button\">\n <p>Call us<\/p>\n <p>+39 0461 185 10 40<\/p>\n <\/a>\n <a href=\"mailto:info@starsystem.biz\" class=\"contact-button\">\n <p>Write us<\/p>\n <p>info@starsystem.biz<\/p>\n <\/a>\n <\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0438ab elementor-widget elementor-widget-html\" data-id=\"b0438ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/www.starsystem.biz\/en\/scrivici\/#contactExpert\" id=\"pulsante-esperto\">tailor-made VOIP solution<\/a>\n\n<style>\n #pulsante-esperto {\n position: fixed;\n top:18%;\n right: 20px;\n background-color: #94c9ff;\n color: white !important;\n font-style: italic;\n font-weight: bold !important;\n padding: 22px 24px;\n text-transform: uppercase;\n border-radius: 6px;\n font-family: sans-serif;\n font-size: 18px;\n box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);\n z-index: 999;\n opacity: 1;\n transition: opacity 0.4s ease;\n }\n\n #pulsante-esperto.hidden {\n opacity: 0;\n pointer-events: none;\n }\n\n #pulsante-esperto:hover {\n background-color: #2878D9;\n }\n\n @media only screen and (max-width: 767px) {\n #pulsante-esperto {\n padding: 14px 16px;\n font-size: 14px;\n top: 21%; \/* Anche qui modificato *\/\n right: 2px;\n font-size: 12px;\n padding: 12px;\n }\n }\n<\/style>\n\n<script>\n let timeout;\n const btn = document.getElementById(\"pulsante-esperto\");\n\n window.addEventListener(\"scroll\", () => {\n btn.classList.add(\"hidden\");\n clearTimeout(timeout);\n\n timeout = setTimeout(() => {\n btn.classList.remove(\"hidden\");\n }, 800);\n });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We’ve been working with Vincentz and ISA Adv since 2020 background ISA Advertising Danmark A\/S is a Danish company specialized in advertising services, handling a high volume of daily phone communications with clients and partners. 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