{"id":5996,"date":"2021-05-14T15:10:30","date_gmt":"2021-05-14T13:10:30","guid":{"rendered":"https:\/\/www.starsystem.biz\/?p=5996"},"modified":"2025-07-29T14:58:14","modified_gmt":"2025-07-29T12:58:14","slug":"wildix-integration-for-trade-automation-for-shipment-alerting","status":"publish","type":"post","link":"https:\/\/www.starsystem.biz\/en\/portfolio-en\/voip-ucc-en\/wildix-integration-for-trade-automation-for-shipment-alerting\/","title":{"rendered":"Wildix integration for Trade: automation for shipment alerting"},"content":{"rendered":"\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"Immagine$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We have been working with Trade srl since 2021<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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CONTESTO<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In collaboration with Telecom Srl, we realized an integration that allows to automate the shipment notice for Trade Srl:<\/strong> it\u2019s one of the first companies in the distribution panorama in Tuscany,<\/strong> specialized in particular in the big distribution, which allows to serve daily all the major wholesalers in the area.<\/p>
The direct distribution system allows to follow in real time the progress of deliveries and the advanced computer system allows to provide daily any kind of information with any kind of connection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tImprove the management of your switchboard<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The goal of the project<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Trade srl<\/strong> needed to automate communications<\/strong> related to shipments, a process that was increasingly difficult to manage manually<\/strong> on a consistent basis. The goal was to simplify customer interaction<\/strong> through structured calls<\/strong>, by integrating Wildix with AS400<\/strong> to ensure timely communication<\/strong>, efficient management of outcomes<\/strong>, and a reduction in manual operations<\/strong>.<\/p>
\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"illustrazione$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Wildix integration to automate call signaling with dispatch advice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The\u00a0Wildix integration<\/strong>\u00a0we implemented connects with AS400 for the generation and loading of call data files:<\/p>
The necessary information, required for the shipment communication, is extracted<\/li>
A phone call will be generated to the indicated numbers: the customer can confirm the shipment date or ask to be contacted to reschedule it<\/li>
The outcome of the call will be sent to the AS400 management system.<\/li><\/ul>
The call will have a\u00a0dynamic message<\/strong>\u00a0generated through the Text to Speech (TTS) function: this is an\u00a0advanced voice synthesis technology<\/strong>\u00a0for a call automation experience<\/strong>.<\/p>
At the end of the message an IVR (Interactive Voice Response) will be programmed<\/span>\u00a0to\u00a0confirm receipt<\/strong>\u00a0of the message or\u00a0callback request<\/strong>.
The outcome of the calls will then be saved<\/strong>\u00a0on a file that will be uploaded to the same shared folder so that it can be imported by AS400:<\/div>
Possible busy, wrong or not existing numbers will be indicated.<\/li>
In case of busy, there will be a fixed number of callback attempts, after which the number will be inserted in the outcome file as busy \/ not reached.<\/li>
The management of callbacks will be managed directly by the customer.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"diagramma$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscover the integration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Are you looking for a simple and effective switchboard?<\/h3>\n
Contact us to request a free demo and discover all the available integrations<\/p>\n <\/div>\n \n
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