We’ve been working with Vincentz and ISA Adv since 2020
background
ISA Advertising Danmark A/S is a Danish company specialized in advertising services, handling a high volume of daily phone communications with clients and partners. To better support its call center, ISA expressed the need for an advanced, flexible, and integrated solution capable of improving the quality of interactions and operational efficiency.
the goal of the project
ISA Advertising needed to optimize the monitoring and management of its call center, characterized by complex and highly personalized flows. The goal was to implement a tailor-made solution that, thanks to the integration between Wildix and cloud systems, would allow complete supervision of calls and greater responsiveness in the organization of communications.
An integration for complete Call Center monitoring and optimization
The Wallboard that we have created allows you to view the performance of your operators in real time. A precise control and an easy use of all call information allow you to evaluate the progress and performance of the Call Center, operator by operator, so you can act promptly where needed.
The interface is clear and easy to use, in Danish, English and Italian; the information is easily identifiable and are:
Dynamic operator statistics in real time
- Number of calls in conversation
- Total time in conversation
- Time of first and last conversation
Call group data
- Total number of calls
- Number of available operators
- Number of operators in conversation
Are you looking for a simple and effective switchboard?
Contact us to request a free demo and discover all the available integrations