We have been working with Sigla Credit since 2017
background
Sigla Credit, a company specialized in credit management, aims to enhance its operations through advanced technological solutions. With a focus on call center efficiency and system integration, the company has embarked on a path of digitalization to improve communication management and customer interaction.
the goal of the project
Provide Sigla Srl with a communication system fully integrated with the company’s CRM, automating customer identification, call management, and the operational interface through Wildix PBX, Predictive Dialer, and features such as ClickToCall, to increase the call center’s efficiency, responsiveness, and operational traceability.
integration for sigla on sugarcrm platform
- PBX switchboard look up directly on SUGAR master data for the visualization on Wildix phone displays of the customer name if present.
- Predictive Dialer: a Wildix system for automated calls generated by a list of imported customers that, when answered, will be redistributed directly to the customer’s Call Center.
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Integration between Predictive Dialer, Wildix PBX and SUGAR for the exchange of information (customer data, open tickets, to open, lead, etc.) to automate:
- opening of popups of master data, ticket or lead SUGAR customer in accordance with the phone number called;
- log of the status of calls (answered, busy, non-existent, etc.) made through Predictive Dialer directly on SUGARCRM lists for optimized management of calls;
- An integration for mouse click calls called ClickToCall, Integrated directly into the pages of SUGAR and able to recognize all phone numbers automatically and call the selected number, all via the web with a simple mouse click.
Are you looking for a simple and effective switchboard?
Contact us to request a free demo and discover all the available integrations