We have been working with CEMS since 2019
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CEMS, a specialized medical center in Verona, renews its trust in Starsystem by upgrading the dashboard for missed calls on the Wildix switchboard.
CEMS is a large multi-specialty facility that receives a high volume of calls every day, and the workload for Call Center operators can become overwhelming.
Thanks to this solution, call management and appointment booking by the operators are now even more efficient and faster.
the goals of the project
CEMS needed to optimize the management of a high volume of incoming calls, which were often difficult to organize with traditional systems. The objective was to improve the speed and effectiveness of responses, simplifying the work of operators through an intuitive and real-time dashboard.
Advanced switchboard dashboard: simplicity and control
To meet CEMS’ need to be able to quickly and easily manage the large volume of incoming calls, we have developed an advanced integration for inbound call management, designed to improve the operational efficiency of company switchboards.
Our intuitive dashboard allows call center operators to view all incoming calls (to the switchboard or specific groups) in real time, making it easier to manage priorities and reducing wait times for customers.
With this integration, dispatchers can handle calls more effectively, quickly selecting calls to answer based on urgency or other predefined criteria.
The dashboard offers a complete and customizable overview, improving the quality of the service offered to customers and increasing operator productivity.
cems and wildix - an integration that makes the difference
UC & Collaboration
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Wildix is a unified cloud-based communications platform designed to simplify and enhance enterprise communications.
With features such as voice calls, video calls, chat, screen sharing and CRM and ERP integration, Wildix offers a complete solution for modern business needs.
The platform is designed to:
- be safe and reliable;
- quick and intuitive: it packs all the tools into one user-friendly interface;
- always accessible from any browser and device without the need to download any software.
Tailor-made integrations
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Our experience with Wildix systems allows us to offer customized integrations that meet the specific needs of our customers.
From advanced call queue management to integration with existing business software, we develop solutions that optimize workflows and improve operational efficiency.
Our integrations allow you to monitor call center performance, analyze call data and have complete control over company communications.
With a flexible and customer-oriented approach, we ensure that each solution is perfectly aligned with the company’s objectives and needs.
Are you looking for a simple and effective switchboard?
Contact us to request a free demo and discover all the available integrations