CONNECT THE WILDIX SWITCHBOARD TO YOUR BUSINESS TOOLS AND IMPROVE EFFICIENCY, PRODUCTIVITY AND CUSTOMER SERVICE
Wildix Integrator is the ideal service for those who want to transform corporate communication into a powerful tool for growth. Thanks to our 20 years of experience as official Wildix partners, we develop customised integrations that fit your CRM and ERP systems and any specific need, smoothly and without stress.
Discover our tailor-made integrations
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Every workflow becomes simple, fast, effective
Solutions designed to make your life easier and increase productivity. Here are the main integrations available:
Advanced Call Center Wallboard
Everything under control, in real time
Monitor calls, queues, operators and SLAs from a single intuitive interface. Ideal for optimizing response times and improving the management of call center resources.
Predictive Dialer
More calls, less waiting
Automate outbound calls, synchronize contact lists with CRM and increase operator efficiency. Perfect for commercial campaigns and customer care.
Call Center Inbound
Manage every call in a smart way
Fast responses, intelligent forwarding, missed call management and parking queue in one platform. All customizable, all without complex installations.
Advanced Ticket Management
Smooth operation of service
Log, assign and manage each support request within a single interface integrated with the Wildix PBX.
Planner Operators
Check availability and attendance in real time
A centralized planner to view the status of operators and departments. Everything updated in real time, all customizable.
Wildix Kite: UC&C
Chat, video, file sharing. Anywhere.
Access all the features of Wildix Unified Communication from any device, even anonymously. Integrate Kite on the site so you don’t miss a single contact.
“Thanks to the know-how acquired in these years of close collaboration with Wildix, we are able to intervene at a low level on both new installations and projects already underway. We have programming experience in both configuration and software: thanks to a complete view on the logic of Wildix systems, we are able to find advanced solutions to customer problems and requests.”
Silvano Samarez CEO